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    Q&AFAQ

    About Reservations

    • How many months in advance can I make a reservation from the homepage?
    • Basically, you can make a reservation one year in advance. We only accept phone reservations from year onwards, but the fare will be the regular fare.
    • Is the fare the same even if I make a reservation by phone?
    • If you make a reservation by phone, the normal charge will be charged.(Different from website fees)
    • What time do you check in and check out?
    • Check-in is from 2:00 p.m. to 12:00 a.m. (If by any chance it should pass midnight, please contact us in advance.)
      Checkout is until 11:00 a.m.(If you wish to extend it, please contact the front desk for an additional fee.)
    • Can I specify the view, number, and location of the room?
    • We will try our best to meet your request for a reservation, but please understand that we may not be able to respond to your request depending on the situation.
    • Are there any guest rooms or restrooms that can be used in wheelchairs? Are there any steps in the building?
    • There are steps at the entrance of the hotel, so please tell the front desk when you arrive.Our staff will help you.We are very sorry, but we do not provide barrier-free services such as guest rooms or lobby restrooms.

    About lodging

    • Is there a closing time?
    • Our hotel is 24hours opened. We have a permanent staff at the front desk.
    • Could you keep my luggage before and after check-in?
    • Yes, we will keep it for free. Please bring it to the front desk.
    • Can I send the package by courier beforehand?
    • Yes, if you send it to us, we will keep it at the front desk until we check in.
      Please note the following points when sending:
      ・Shipping Address: Hotel Sunwhite, 3-7-6 Tanimachi, Chuo Ward, Osaka, 540-0012
      ・Please write down the [check-in date] and [reservation name] in the sender column.
    • Is it possible to sleep with a child in one bed? If isn’t possible, how much is the extra charge?
    • There is no extra charge for sleeping with preschoolers. (under 12years-old)

    About room

    • Please tell me the amenities.
    • Bath towel, face towel, pajamas, razor, hairbrush, shampoo, body soap, hand soap, electric kettle, alarm clock, hairdryer, tissue, hanger, slippers, cotton swab
    • Is there any smoking room?
    • I’m sorry, but smoking is prohibited in the entire building.There is no smoking room.
       There is an ashtray on your left after you leave the main entrance.
    • Do you have drinks in the refrigerator?
    • The refrigerator is empty.
    • Do you have any pajamas for children?
    • Unfortunately, we don’t have pajamas for children.

    About services

    • Do you have laundry service?
    • Yes, we have a paid service. If you would like to use it, please fill out the laundry list in your room, put it in a laundry bag, and bring it to the front desk by nine o’clock in the morning. You can pick it up after seven o’clock in the afternoon.
      But, we do not handle Sundays or holidays.
    • Can I send my luggage from hotel?
    • Yes, you can.
    • Do you have room service for meals?
    • I’m sorry, but we don’t have room service for meals.
    • Can I lend LAN cables?
    • You can lend it at the front desk for free.
      Please return it to the front desk when you check out.
    • Is room service available?
    • I’m sorry, but room service is not available.
    • What time is breakfast?
    • It is from 7:00 to 9:30 in the morning.
    • I didn’t apply for breakfast at the time of reservation, but can I have it?
    • Even on the morning of the day, one person can eat it for 1,300 yen (including consumption tax).If you want, please buy a breakfast ticket at the front desk.
    • Can I call a taxi?
    • Yes, it’s possible.Please tell the front desk.Please note that reservations may not be accepted due to road conditions.

    About accomodations

    • Is there a coin laundry?
    • Yes, it is on the sixth floor.
      The usage fee is:
      ・Dry 100yen
      ・Wash 300yen
      ・Wash and dry 500yen
      The detergent is automatically charged (with softener).
    • Is there a place to smoke?
    • Yes, we have. There is an ashtray outside of the main entrance.
    • Is there a meeting room?
    • Yes, there are three rooms on the second floor. For more information, see the meeting and banquet page.
    • Is there a vending machine for drinks?
    • Yes, there is a vending machine section on the sixth floor.

    About Facilities

    • Is there a parking lot?
    • I’m very sorry, but we don’t have any private parking lots.
      We will guide you to nearby coin parking. Please contact the front desk.

    Local information

    • Is there a convenience store nearby?
    • Yes, there are several convenience store nearby hotel.
    • Is Osaka Castle Park close from hotel?
    • Yes, it’s a 10-minute walk to the entrance of Osaka Castle Park. Please contact the front desk for details.
    • Is there a place where I can eat nearby?
    • Yes, there are izakaya and fast food restaurants around the hotel.

    Payment

    • Can I use a credit card?
    • Yes, you can use it.
    • Can I pay with a gift card?
    • I’m sorry, but you are not available to pay with a gift card.